Return Policy

We know that shopping for beauty products online can sometimes feel a bit daunting, especially when it comes to making sure you’re happy with your purchase. That’s why we want to take a moment to explain our return policy in a way that’s clear and straightforward, so you can shop with confidence.

We allow exchanges and returns within 15 days of receiving your order. This policy excludes foundation samples, merch, and only applies to full-size items. To start your return, please send us an email at hello@lunedoree.com, with subject line: Return or Exchange. Please provide a brief description of your reason for the return or exchange, and we will gladly accomodate your request. 

Damages and Issues
Please inspect your order upon reception and contact us immediately (within 3 days of receipt) if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make it right.

We’ll guide you through the steps to ensure a smooth return experience. We appreciate your understanding that certain conditions may apply, especially for items that have been opened or used. Our goal is to ensure that every customer feels valued and satisfied.

Thank you for being a part of our community and for supporting sustainable beauty.

L U N E ☽ D O R É E • Elevating your daily routine into a ritual of self-love and holistic wellness. • Cosmetics, Skincare, Fragrances & Tools. ☾⋆